{"xsrfToken":"d74b096fa9f0a9881c4f09a6d2bd33c712a43045_lout","branding":{"id":"1","key":"demo","name":"Rotify Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#db9f0f","headerLinkHoverBGColor":"#db9f0f","headerBadgeColor":"#db9f0f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1521c08c-a658-4f52-bce4-64ee09603753/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMmUwMGFhMS1iMWE1LTQ0MTctOWIyMy1jZjFkYmI0ZjFlM2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE1MjFjMDhjLWE2NTgtNGY1Mi1iY2U0LTY0ZWUwOTYwMzc1MyI6WyJyZWFkIl19LCJleHAiOjE3NDc1NTMzNjcsIm5iZiI6MTc0NzU1Mjc2N30.9Y_JsZ7bKdUJuvjCjCWloIxCnAFMhTmOKf6wlsk79Gg&client=12e00aa1-b1a5-4417-9b23-cf1dbb4f1e3e&mode=fit","logoId":"1521c08c-a658-4f52-bce4-64ee09603753","isLogoAvailable":true,"helpCenterTitle":"Let's get you some help, shall we?","sharedPortalName":"Rotify","userInitialAnnouncementHeader":"We know that Rotify is easy to use, but if you need a helping hand you're in the right place.","userInitialAnnouncementMessageWiki":"<p>Search for whatever you need, have a browse of the sections below and - if you need us - just click the link at the bottom to raise a request.</p>","translations":{"en-GB":{"helpCenterTitle":"Let's get you some help, shall we?","sharedPortalName":"Rotify","announcementHeader":"We know that Rotify is easy to use, but if you need a helping hand you're in the right place.","announcementMessage":"Search for whatever you need, have a browse of the sections below and - if you need us - just click the link at the bottom to raise a request. ","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#6651a7","helpCenterTitleColor":"#fdb812","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"demo","projectId":11507,"serviceDeskId":1,"name":"Rotify Support","description":"<p>Hello! Welcome to Rotify. We're here to help make the easy even easier.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"12","name":"Ask us a question","descriptionHtml":"","callToAction":"Ask us a question","introHtml":"","icon":12410,"iconUrl":"https://rotamaster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12410","groups":[1],"key":""},{"id":"10","name":"General Help","descriptionHtml":"","callToAction":"General Help","introHtml":"","icon":12410,"iconUrl":"https://rotamaster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12410","groups":[1],"key":""},{"id":"9","name":"Sales Query","descriptionHtml":"","callToAction":"Sales Query","introHtml":"","icon":12344,"iconUrl":"https://rotamaster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12344","groups":[1],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12387,"iconUrl":"https://rotamaster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12387","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[12,10,9]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"90a17d18-6d85-3232-a867-6304bf6744d2","appLinkName":"System Confluence","appLinkUrl":"https://rotamaster.atlassian.net/wiki","spaceKey":"DEMO","spaceName":"Demo service desk","spaceUrl":"https://rotamaster.atlassian.net/wiki/spaces/DEMO","isServer":false},"labels":[],"projectKey":"ROTIFY","serviceDeskId":1,"kbLinkDomainURLs":["https://rotamaster.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ROTIFY","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMmUwMGFhMS1iMWE1LTQ0MTctOWIyMy1jZjFkYmI0ZjFlM2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTUwNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDc1NTM5NjcsIm5iZiI6MTc0NzU1Mjc2N30.CrwcSwmXRWXBKN2FFogxrZQtl6EG4LJdYLXEAwUtG6M","targetCollection":"upload-project-11507","endpointUrl":"https://api.media.atlassian.com","clientId":"12e00aa1-b1a5-4417-9b23-cf1dbb4f1e3e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"ddb1e041-85e3-4885-90f3-c5cf8017a22c","name":"Getting Started & Setup","description":"If you're new to Rotify, or just looking to make some changes to your setup, you're in the right place.","categoryUrl":"https://rotamaster.atlassian.net/servicedesk/customer/portal/1/topic/ddb1e041-85e3-4885-90f3-c5cf8017a22c","lastUpdated":"1603113714098","createdAt":"1602491634168"},{"id":"0498eaba-e45c-49f0-b4ec-de9092f8a850","name":"Personnel","description":"Looking to add staff, amend contracts, add leave allowances and more? Come on in. ","categoryUrl":"https://rotamaster.atlassian.net/servicedesk/customer/portal/1/topic/0498eaba-e45c-49f0-b4ec-de9092f8a850","lastUpdated":"1603113730513","createdAt":"1599564857289"},{"id":"fe8804da-7bb1-4c49-a935-9563ad791b72","name":"Rota Management","description":"Ready to configure some shift patterns, build your rota templates and make changes to your rota? Welcome!","categoryUrl":"https://rotamaster.atlassian.net/servicedesk/customer/portal/1/topic/fe8804da-7bb1-4c49-a935-9563ad791b72","lastUpdated":"1603113757633","createdAt":"1601885010878"},{"id":"e8360b8f-7b99-429c-a160-c7ddfbd79daa","name":"Reports","description":"Looking to drill into staff costs, check on leave/sickness and compare your allocated and unallocated shifts? Reports are your friend.","categoryUrl":"https://rotamaster.atlassian.net/servicedesk/customer/portal/1/topic/e8360b8f-7b99-429c-a160-c7ddfbd79daa","lastUpdated":"1603113794931","createdAt":"1602582036806"},{"id":"66ca0cd9-8203-41de-a023-8b4675daf0aa","name":"Rotify for Employees/Staff","description":"We know that most of our users are staff members and employees. Come on in to learn how to book shifts and view your rota!","categoryUrl":"https://rotamaster.atlassian.net/servicedesk/customer/portal/1/topic/66ca0cd9-8203-41de-a023-8b4675daf0aa","lastUpdated":"1604918266259","createdAt":"1603447183426"},{"id":"ba6750f2-04ae-468b-aa5e-59f85d675879","name":"FAQs and General Help","description":"All the things you've ever thought to ask...and more.","categoryUrl":"https://rotamaster.atlassian.net/servicedesk/customer/portal/1/topic/ba6750f2-04ae-468b-aa5e-59f85d675879","lastUpdated":"1603819790619","createdAt":"1603819763490"},{"id":"1440ac7a-9dfc-4310-9064-5fc623ebe45c","name":"Release Notes","description":"If you want to find out what we've built, or what we've fixed, have a look around.","categoryUrl":"https://rotamaster.atlassian.net/servicedesk/customer/portal/1/topic/1440ac7a-9dfc-4310-9064-5fc623ebe45c","createdAt":"1603820682969"}]}},"reqCreate":{"id":12,"projectId":11507,"form":{"name":"Ask us a question","descriptionHtml":"","callToAction":"Ask us a question","intro":"","instructions":"","icon":12410,"iconUrl":"https://rotamaster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12410","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Your Query ","description":"Please include your name and your organisation name.","descriptionHtml":"<p>Please include your name and your organisation name.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/12","calendarParams":{"firstDay":1,"date":"2025-05-18T08:19:27+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"90a17d18-6d85-3232-a867-6304bf6744d2","appLinkName":"System Confluence","appLinkUrl":"https://rotamaster.atlassian.net/wiki","spaceKey":"DEMO","spaceName":"Demo service desk","spaceUrl":"https://rotamaster.atlassian.net/wiki/spaces/DEMO","isServer":false},"labels":[],"projectKey":"ROTIFY","serviceDeskId":1,"kbLinkDomainURLs":["https://rotamaster.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMmUwMGFhMS1iMWE1LTQ0MTctOWIyMy1jZjFkYmI0ZjFlM2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTUwNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDc1NTM5NjcsIm5iZiI6MTc0NzU1Mjc2N30.CrwcSwmXRWXBKN2FFogxrZQtl6EG4LJdYLXEAwUtG6M","targetCollection":"upload-project-11507","endpointUrl":"https://api.media.atlassian.com","clientId":"12e00aa1-b1a5-4417-9b23-cf1dbb4f1e3e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rotamaster","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d74b096fa9f0a9881c4f09a6d2bd33c712a43045_lout","baseUrl":"https://rotamaster.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://rotamaster.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"12e00aa1-b1a5-4417-9b23-cf1dbb4f1e3e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0a42d6c4445c499c94dfa806ea7b6a70","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}